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This page explains how cancellations, supplier penalties, and eligible refunds are handled for WorldyGo bookings.
This Cancellation & Refund Policy applies to all travel packages, tours, business tours, MICE services, hotel bookings, flight bookings, visa services, transfers, activities and other travel-related services provided by WorldyGo Originators Private Limited ("WorldyGo").
1. All cancellation requests must be submitted in writing through the official communication channel provided by WorldyGo.
2. Cancellation charges will be calculated based on the cancellation date and the applicable terms and conditions of the airline, hotel, DMC, visa authority, insurance provider, activity operator, transport provider and other respective service providers.
3. Up to 100% of the total booking/package amount may be non-refundable, depending on the applicable supplier terms and the stage of booking.
4. All advance payments, non-refundable bookings, issued flight tickets, visa fees, insurance premiums and confirmed services are subject to the respective supplier's cancellation and refund conditions.
5. Where a refund is applicable, WorldyGo will process the eligible refund within up to 90 working days from the date of cancellation or from the date on which the respective supplier releases the refund, whichever is later.
6. For cancellations made while the traveller is already on the trip, any eligible refund will be processed within 90 working days from the traveller's return date or after the respective supplier releases the refund, whichever is later.
7. The final refund amount may vary due to:
Airline, hotel or supplier cancellation charges
Currency exchange-rate fluctuations
Supplier refund approvals
Bank/payment gateway charges
Amounts already paid or remitted to suppliers
Non-refundable components of the booking
Administrative or service charges applicable to the booking
8. Any refund received from suppliers will be passed on to the customer after deduction of applicable charges.
9.WorldyGo shall not be responsible for delays in refunds caused by airlines, hotels, embassies, insurance companies, DMCs, banks, payment gateways or other third-party service providers
10.The applicable refund calculation will be communicated by the assigned WorldyGo representative/account manager.
1. Flights specifically mentioned as "Non-Refundable" in the final itinerary, ticket or booking confirmation are not eligible for a refund upon cancellation.
2. Refundable flight bookings will be governed by the cancellation and refund conditions of the respective airline and fare type.
3. Airline cancellation charges, fare differences, taxes, penalties and applicable WorldyGo service/administrative charges may be deducted from the refundable amount.
4. Refund amounts may vary due to currency exchange-rate fluctuations and airline refund calculations.
5. WorldyGo is not responsible for flight delays, cancellations, schedule changes, route changes, airline grounding, denied boarding or other operational decisions made by the airline. Any compensation or refund will be subject to the airline's applicable policy.
6. Travellers are responsible for ensuring that:
Their passport is valid for the required period.
Their passport is not damaged.
They possess all required travel documents, visas and permits
Their name and personal details in the booking documents are correct.
7. If boarding or travel is denied due to passport, visa, documentation or traveller-related issues, no refund shall be payable by WorldyGo, subject to the airline/supplier's applicable rules.
8. Travellers should reach the airport sufficiently in advance of departure. Missed flights caused by late arrival, failure to complete required formalities or traveller negligence shall generally be treated as non-refundable, subject to airline rules.
9. Baggage allowance will be as specified in the final travel documents. Any excess baggage or additional baggage charges shall be borne directly by the traveller.
10. Certain low-cost airlines may require mandatory online/web check-in. Any charges imposed by the airline for failure to complete check-in requirements shall be borne by the traveller and shall not be refundable through WorldyGo
11. Meal preferences and special requests are subject to airline availability and are controlled by the respective airline.
1. Hotels identified as "Non-Refundable" are not eligible for a refund upon cancellation, amendment or no-show.
2. Refundable hotel bookings shall be governed by the cancellation deadline and terms mentioned in the final itinerary, booking confirmation or hotel/supplier policy.
3. Cancellation charges, no-show charges, amendment charges and other applicable supplier penalties may be deducted from the refundable amount.
4. Refund values may vary due to international currency exchange-rate fluctuations.
5. WorldyGo acts as a travel service provider/booking facilitator and is not directly responsible for the hotel's:
Staff behaviour
Housekeeping or cleanliness standards
Food quality
Hotel service quality
Facilities or amenities
Individual hotel operational decisions
6. Any additional expenses incurred by the traveller for room upgrades, meals, minibar, room service, extra beds, additional guests, amenities, extensions or other services shall be borne directly by the traveller.
7. If the original hotel booking is cancelled and a replacement hotel is arranged during the trip, the cancellation charges applicable to the original booking shall apply. Up to 100% of the original booking value may be charged, depending on the supplier's terms.
8. Early check-in and late check-out are subject entirely to hotel availability. Non-availability of early check-in or late check-out shall not constitute grounds for cancellation or refund.
1. Activities, excursions, sightseeing tours, attraction tickets and experiences marked as "Non-Refundable" are not eligible for cancellation or refund.
2. Refundable activities will be subject to the cancellation terms specified in the itinerary, booking confirmation or supplier's policy.
3. No-show, late arrival or failure to participate in a confirmed activity may result in 100% cancellation charges, depending on the supplier's terms.
4. Refund amounts may be affected by currency exchange-rate fluctuations and supplier charges.
5. WorldyGo shall not be responsible for changes, cancellations or operational disruptions caused by the activity operator, weather conditions, government restrictions or other circumstances beyond WorldyGo's control, except where a refund is specifically received from the supplier.
1. WorldyGo provides visa documentation assistance and guidance; however, visa approval or rejection is solely at the discretion of the concerned embassy, consulate, immigration authority or visa processing authority.
2. Visa fees, embassy charges, appointment fees, service charges and other visa-related payments are generally non-refundable, including in the event of visa rejection, delay or cancellation.
3. WorldyGo shall not be responsible for visa rejection, delays, additional document requirements, appointment unavailability or changes in immigration/visa regulations.
4. Any additional expenses arising due to changes in visa rules, documentation requirements or government regulations shall be borne by the traveller.
5. Travel insurance purchased through WorldyGo or any third-party provider is non-refundable once issued/purchased, unless the respective insurance provider specifically permits a refund.
6. Insurance claims, coverage, exclusions and settlements are governed exclusively by the terms and conditions of the respective insurance company.
1. Airport transfers, intercity transfers, private transfers, SIC transfers, coaches and other transportation services shall be governed by the cancellation terms mentioned in the final itinerary or booking confirmation.
2. Cancellation charges may range from partial charges to 100% of the service cost, depending on the supplier's policy and cancellation timing.
3. No-show, late arrival or failure to report at the designated pickup point may result in 100% cancellation charges
4. Any additional transportation expenses arising due to traveller delays, missed transfers, incorrect information or changes requested by the traveller shall be borne by the traveller.
5. Refund amounts may vary due to international currency exchange-rate fluctuations and supplier deductions.
WorldyGo shall not be held responsible for losses, cancellations, delays or additional expenses arising from circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Pandemics or epidemics
War or civil unrest
Strikes or industrial action
Government restrictions
Border closures
Political disturbances
Airline operational disruptions
Severe weather conditions
Changes in immigration or visa regulations
Acts of government or regulatory authorities
Other unforeseen circumstances beyond WorldyGo's control
In such circumstances, refunds, credits or alternative arrangements, if any, will depend on the amount and terms recovered from the respective suppliers.
Any request to modify travel dates, passenger details, hotels, flights, activities, transfers or other confirmed services will be subject to availability and applicable amendment charges.
Any additional cost arising from such changes shall be borne by the customer.
The customer acknowledges that WorldyGo may have already made payments to airlines, hotels, DMCs, activity providers, visa authorities, insurance companies and other suppliers on the customer's behalf.
Therefore, WorldyGo cannot guarantee a refund beyond the amount actually refundable by the respective supplier(s).
All applicable cancellation charges, supplier penalties, non-refundable components, taxes, service charges and other applicable deductions will be adjusted before processing the final refund.
The final refund amount determined based on the applicable supplier terms shall be considered final.For cancellation and refund assistance, customers may contact WorldyGo through the official contact details provided in their booking documents.WorldyGo Originators Private Limited reserves the right to amend or update this policy from time to time without prior notice.